Refund Policy

1. Who handles refunds

Refund requests are handled by the Songvela support team. Contact support@songvela.com.

2. Contact us first

Before opening a payment dispute, contact support@songvela.com with the checkout email, payment reference, and a clear description of the issue. We aim to respond within three business days.

3. Fourteen-day unused-purchase window

You may request a full refund within 14 days of purchase only when no song credit or voice credit from that purchase has been used. We verify the purchase and its usage before approving a refund.

Once any unit from a purchase has been consumed, that purchase is non-refundable. This rule applies even if unused units remain.

4. Generation problems

If a technical failure consumes a credit without delivering the requested result, our first remedy is to restore that credit so you can try again. Subjective dissatisfaction with AI-generated lyrics, style, voice, pronunciation, likeness, or artistic quality is not a refund reason.

A monetary refund may be considered when a permanent technical problem prevents us from delivering the purchased service and a credit restoration or replacement cannot reasonably fix the problem.

5. Processing refunds

Approved refunds are initiated through Stripe to the original payment method. Bank or card processing times are controlled by the payment provider. We may decline a request where the purchase was used, the request is outside the applicable window, or fraud or abuse is reasonably suspected.

6. How to request

Email support@songvela.com from the purchase email where possible. Include your purchase email and Stripe checkout reference. Do not send full card numbers or security codes.